Shipping Policy
Last updated: June 22, 2025
This Shipping Policy describes how and when orders from Care Tailz are processed, shipped, and delivered. By placing an order through our website, you agree to the terms below.
Order Processing
All orders are processed within 1–3 business days of receiving your order confirmation email. Orders placed on weekends or holidays will be processed the next business day.
You will receive a notification when your order has shipped, along with tracking details where available.
Shipping Times and Delivery Estimates
We currently ship to most international regions. Estimated shipping times are listed below and may vary based on your location and external factors such as customs or courier delays.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–12 business days |
| Canada | 7–14 business days |
| United Kingdom | 6–10 business days |
| Australia & New Zealand | 8–15 business days |
| Europe (select countries) | 7–14 business days |
| Rest of World | 10–20 business days |
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your location and order weight. We may offer free shipping promotions from time to time — check our homepage or product page announcements for availability.
Tracking and Delivery
Once shipped, you will receive an email with a tracking number and link. Please note that some international tracking updates may be delayed depending on destination and courier service.
Incorrect Addresses
Please ensure all shipping information is accurate.
Care Tailz is not responsible for delays, lost shipments, or additional shipping costs due to incorrect or incomplete address information provided at checkout.
Customs, Duties, and Taxes
Orders shipped outside your home country may be subject to import duties, taxes, or customs clearance fees. These are not included in your order total and are the responsibility of the customer.
Care Tailz is not liable for any delays caused by customs processing.
Lost or Delayed Orders
If you have not received tracking updates for more than 7 business days, or if your order appears lost, please contact us at contact@caretailz.com so we can assist you.
Contact Us
If you have questions or concerns about your order or this policy, contact us at:
Email: contact@caretailz.com